488: How to De-Escalate Conflicts with Doug Noll

1000s of air rage incidents have been logged just in the past year alone where people lose it mid-flight. They scream, become violent, and cause such a ruckus that they have to be duct taped to their chairs or arrested. Similar incidents are happening at public rallies, in grocery stores, and perhaps even in your home or office. In short, emotions are running high, and most of us are poorly equipped to deal with them.

You’ve no doubt heard of emotional intelligence, but that’s simply a test or assessment. Emotional competence consists of the hard skills needed to understand your own emotions and those of others. And once you can understand, label, and communicate those emotions effectively, high conflict situations can de-escalate fast. On this week’s podcast, you’ll meet a lawyer and mediator who shares his multi-decade experience in some of the most high-stakes situations imaginable.

Listen & Learn

• How to start by being self aware
• The importance of self-regulate
• How to develop empathy and affect label others 
• Why most of us were raised in emotional dysfunctional homes
• How most situations can be de-escalated in 90 seconds or less

Links:

Doug’s Website 

ABOUT OUR GUEST

Doug Noll, is a lawyer, mediator, and author who has mediated thousands of conflicts.

After serving as a civil trial lawyer for 22 years, he has turned his focus to understanding human conflict. His book De-Escalate includes his best techniques for emotional competence and navigating challenging situations. 

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